Support & Contact

We're here to help you succeed with ClearEDI. Reach out for technical support, sales inquiries, or general questions.

General Inquiries

Questions about ClearEDI services, pricing, or getting started?

contact@clearedi.io

Technical Support

Need help with EDI integrations, API access, or platform features?

contact@clearedi.io

For Active Customers: You have a dedicated support phone number provided in your welcome email.

Security & Privacy

Report security incidents, vulnerabilities, or data privacy concerns.

security@clearedi.io

Security incidents: Report within 24 hours

Privacy Requests

Exercise your data subject rights (GDPR, CCPA) or privacy-related inquiries.

privacy@clearedi.io

Amazon Seller Central Integration Support

Need help with your Amazon Seller Central integration? We provide specialized support for Amazon SP-API connections.

Common Amazon Integration Topics:

  • OAuth authorization and account connection issues
  • Order synchronization and fulfillment status updates
  • Inventory management and product listing sync
  • Marketplace selection and multi-region setup
  • SP-API authentication, token renewal, and credential management
  • Data mapping and Amazon-specific EDI requirements
  • Compliance with Amazon Data Protection Policy (DPP)

Important: Amazon integration support is available to active ClearEDI customers. For SP-API-related security incidents or data breaches affecting Amazon Seller data, contact security@clearedi.io immediately (within 24 hours as required by Amazon DPP).

Amazon-Specific Resources:
For general Amazon Seller Central questions not related to ClearEDI integration, visit Amazon Seller Central Help.

Send Us a Message

Support Hours

Email Support: Monday - Friday, 9:00 AM - 6:00 PM PST
Dedicated Phone Support: Available to active customers 24/7
Emergency Security Hotline: 24/7 via security@clearedi.io

Response time for general inquiries: 1-2 business days
Critical technical issues: Same-day response for active customers