Acceptable Use Policy

Effective Date: November 1, 2025

1. Introduction

This Acceptable Use Policy ("AUP") governs your use of the ClearEDI platform and related services (the "Services"). This AUP is incorporated into and forms part of our Terms of Service.

By using the Services, you agree to comply with this AUP. Violation of this policy may result in suspension or termination of your access to the Services, and in some cases, legal action.

Company Information:
ClearEDI Inc.
115 Garfield St. #21897
Sumas, WA 98295
Email: contact@clearedi.io

2. Scope and Application

This AUP applies to:

  • All users of the ClearEDI platform
  • All data processed through our Services, including EDI documents, API requests, and eCommerce integrations
  • All connectivity methods (SFTP, AS2, REST API)
  • Third-party integrations (Amazon Seller Central, Shopify, etc.)

3. General Prohibited Activities

You may not use the Services to engage in, facilitate, or promote any of the following activities:

3.1 Illegal Activities

  • Violating any applicable local, state, national, or international law or regulation
  • Facilitating or promoting illegal activities, including fraud, money laundering, or sale of illegal goods
  • Infringing on intellectual property rights, including copyrights, trademarks, patents, or trade secrets
  • Transmitting or storing material that is defamatory, obscene, threatening, harassing, or otherwise unlawful

3.2 Security Violations

  • Unauthorized access to or use of systems, networks, data, or accounts belonging to ClearEDI or third parties
  • Probing, scanning, or testing the vulnerability of any system or network without authorization
  • Breaching or circumventing authentication or security measures
  • Intercepting or monitoring data not intended for you without authorization
  • Sharing account credentials or allowing unauthorized access to your account
  • Using automated tools to access the Services in a manner that exceeds reasonable request volume

3.3 Malicious Code and Attacks

  • Transmitting viruses, worms, Trojan horses, malware, spyware, or other harmful code
  • Launching denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks
  • Engaging in activities that disrupt, degrade, or interfere with the Services or infrastructure
  • Creating, hosting, or distributing ransomware or other extortion software

3.4 Spam and Abuse

  • Sending unsolicited bulk email, messages, or communications (spam)
  • Phishing, pharming, or engaging in identity theft or deceptive practices
  • Operating pyramid schemes or multi-level marketing scams
  • Harvesting or collecting email addresses or personal information without consent

3.5 Abuse of Services

  • Using the Services in a manner that exceeds reasonable usage limits or degrades performance for other users
  • Reselling or redistributing the Services without authorization
  • Reverse engineering, decompiling, or attempting to extract source code from the Services
  • Removing, obscuring, or altering any proprietary notices or labels
  • Using the Services to develop competing products or services

3.6 Data Misuse

  • Accessing, using, or disclosing data belonging to other users without authorization
  • Storing or transmitting personally identifiable information (PII) in violation of applicable privacy laws
  • Failing to implement reasonable security measures to protect sensitive data
  • Retaining data longer than necessary or as permitted by applicable laws and policies

4. Amazon SP-API Specific Requirements

If you use our Amazon Seller Central integration, you must comply with Amazon's Acceptable Use Policy and Data Protection Policy, in addition to this AUP. The following activities are strictly prohibited:

4.1 Data Usage Restrictions

  • No AI/ML Training: Using Amazon data to develop, train, or improve large language models (LLMs), multimodal models, or other machine learning systems
  • No Data Mining: Employing data mining, robots, scrapers, or similar data extraction tools on Amazon data
  • No Unauthorized Derivatives: Creating derivative works from Amazon data without explicit authorization
  • No Third-Party Sales: Selling, renting, or disclosing Amazon data to third parties for marketing or other unauthorized purposes

4.2 PII Retention and Handling

  • 30-Day Limit: Retaining Amazon customer personally identifiable information (PII) for longer than 30 days after order delivery, except as required by law for tax compliance
  • Unauthorized Use: Using Amazon PII for purposes other than order fulfillment, tax calculation, or legal compliance
  • Inadequate Protection: Transmitting or storing Amazon PII without appropriate encryption (TLS 1.2+ in transit, AES-128+ at rest)

4.3 SP-API Restrictions

  • Exceeding SP-API rate limits or making excessive API calls
  • Misrepresenting your relationship with Amazon or using Amazon trademarks without authorization
  • Violating Amazon's partner agreements, seller policies, or marketplace terms
  • Serving partners you know or suspect will violate Amazon policies

4.4 Security and Compliance

  • Failing to implement required security controls (MFA, firewalls, encryption, vulnerability scanning)
  • Delaying security incident reporting beyond 24 hours
  • Not maintaining audit trails or preventing audit cooperation as required by Amazon DPP
  • Failing to conduct required vulnerability scans (monthly minimum) and penetration tests (annual minimum)

5. Reporting Violations

If you become aware of any violation of this AUP or suspect unauthorized or abusive use of the Services, please report it immediately:

  • General Violations: contact@clearedi.io
  • Security Incidents: security@clearedi.io (within 24 hours for Amazon-related incidents)
  • Abuse Reports: Include detailed information, timestamps, and evidence if available

6. Consequences of Violations

Violations of this AUP may result in one or more of the following actions:

  • Warning: Issuance of a formal warning and requirement to cease prohibited activities immediately
  • Suspension: Temporary suspension of access to the Services until the violation is remediated
  • Termination: Immediate termination of your account and access to the Services
  • Data Deletion: Removal of data associated with prohibited activities
  • Legal Action: Pursuit of civil or criminal legal remedies, including injunctions and damages
  • Law Enforcement Notification: Reporting violations to appropriate law enforcement authorities
  • Third-Party Notification: Reporting violations to affected third parties, including Amazon for SP-API policy violations

Important: Violations affecting Amazon Seller Central data may be reported to Amazon in accordance with their Data Protection Policy and may result in termination of your Amazon SP-API access by Amazon.

7. Your Responsibilities

As a user of the Services, you are responsible for:

  • Ensuring that your use of the Services complies with this AUP and all applicable laws
  • Maintaining the security of your account credentials and access controls
  • Monitoring the activity of users accessing the Services under your account
  • Implementing appropriate security measures to protect data processed through the Services
  • Responding promptly to security incidents and cooperating with investigations
  • Notifying ClearEDI immediately if you suspect unauthorized access or policy violations

8. ClearEDI's Rights and Responsibilities

ClearEDI reserves the right to:

  • Monitor the Services for compliance with this AUP and to protect the security and integrity of our systems
  • Investigate suspected violations and take appropriate action, including suspending or terminating access
  • Remove or disable content that violates this AUP or applicable laws
  • Cooperate with law enforcement and regulatory authorities in investigating violations
  • Modify this AUP from time to time with notice to users (see Section 10)

ClearEDI is not obligated to monitor user activity but may do so to protect the Services and comply with legal obligations.

9. Compliance with Third-Party Policies

When using integrations with third-party platforms (such as Amazon Seller Central, Shopify, or trading partner systems), you must comply with their respective acceptable use policies, terms of service, and data protection requirements. ClearEDI is not responsible for enforcing third-party policies but may terminate your access if your violations impact our relationship with those partners.

Key third-party policies to review:

  • Amazon: Data Protection Policy (DPP), Acceptable Use Policy (AUP), SP-API Developer Agreement
  • Shopify: API Terms of Service, Partner Program Agreement
  • Trading partners: Individual EDI agreements and data handling requirements

10. Changes to This Policy

ClearEDI may update this Acceptable Use Policy from time to time. Material changes will be communicated via email or through the Services at least 30 days before the effective date. Continued use of the Services after the effective date constitutes acceptance of the updated policy.

Last Updated: November 1, 2025

11. Contact Information

For questions about this Acceptable Use Policy or to report violations:

General Inquiries: contact@clearedi.io
Security Incidents: security@clearedi.io
Mail: ClearEDI Inc., 115 Garfield St. #21897, Sumas, WA 98295
Support: Contact Support

12. Relationship to Terms of Service

This Acceptable Use Policy is incorporated into and forms part of our Terms of Service. In the event of any conflict between this AUP and the Terms of Service, the Terms of Service shall prevail. Both documents should be read together as a single agreement governing your use of the Services.